Support
A human reads every message.
Write to hello@laubeparis.com from the email you use with L’Aube. We answer within two business days — usually much sooner.
Something isn’t working
Tell us what you tapped, what you expected, and what happened instead. A screenshot helps enormously. Include your iPhone model and iOS version if you know them — and never include passwords or codes; we will never ask for them.
Billing & refunds
Subscriptions are billed by Apple, so cancellations happen in Settings → your name → Subscriptions → L’Aube, and refunds go through Apple’s refund page. If the app let you down, tell us as well — we’d rather make it right.
Delete your account & data
In the app: Settings → Delete account. This permanently removes your profile, journal entries, photos, memories, and history.
Lost access to the app? Email hello@laubeparis.com with the subject “Account deletion request” from your account email. We verify it’s you, delete everything, and confirm in writing — within 30 days, usually within days.
Deletion is irreversible; your journal cannot be recovered afterward. Cancel your subscription separately in App Store settings — deleting the account does not stop Apple’s billing.
Ideas & requests
The best parts of L’Aube came from its earliest users. If a morning felt wrong, if a neighborhood deserves deeper coverage, if there’s a trail you wish existed — write. We read everything, and we’re honest about what we will and won’t build.
Quick answers
Most questions — French level, privacy, the journal, offline use, Android — are answered plainly on the FAQ page.